Pharmacity

Pharmacity is Vietnam’s second-largest pharmacy retail chain by store count, operating 1,030 stores nationwide as of year-end 2025. The company offers a wide-ranging portfolio that includes prescription medications, over-the-counter drugs, health supplements, personal care products, and essential medical supplies, making it a one-stop destination for everyday healthcare needs. 

Since receiving investment from Mekong Capital’s MEF III fund in 2017, Pharmacity has undergone a significant transformation, from a network of just 49 stores to over 1,000 locations. This rapid expansion reflects Pharmacity’s unwavering commitment to its vision: becoming the most convenient and trusted pharmacy brand in Vietnam. The company has focused on building a customer-centric model that emphasizes accessibility, authenticity, and quality in healthcare retail. 

Pharmacity’s transformation was accelerated by the strategic decision to bring in external leadership with deep industry expertise. This shift enabled the company to fast-track learning, optimize operations, and gain valuable insights that would have taken years to build internally.

CEO Deepanshu Madan shared that Pharmacity had previously lost its strategic direction but is now firmly back on track with a renewed business model. Central to this model is a commitment to ensuring the availability of authentic, high-quality prescription medicines, supported by a transparent supply chain and a nationwide distribution network.

This principle is now the cornerstone of Pharmacity’s mission to deliver trusted healthcare solutions to Vietnamese consumers. 

A decade after its establishment, Pharmacity has achieved its original goal of creating a convenient pharmacy concept. The company consistently operates under its motto “Medicine first”. This concept helps customers save time and effort by selecting and purchasing their desired products without geographic limitations. Shopping in the stores, you will experience supportive pharmacists who have outstanding product knowledge and consultation skills. 

By 2027, Pharmacity aims to broaden its presence within Vietnam’s healthcare ecosystem through the integration of clinic networks, strategic insurance partnerships, and targeted vertical expansion in e-commerce. Leveraging its extensive nationwide footprint, the company also plans to scale its private label offerings and build a branded distribution arm, enhancing both market competitiveness and operational efficiency.