Pharmacity is Vietnam’s largest pharmacy retail chain, with more than 200 locations in Ho Chi Minh City, Can Tho, Binh Duong, Vung Tau and Hanoi. The company has announced plans to expand to 1,000 locations across all 63 provinces by the end of 2021.
Unlike many independently owned pharmacies in Vietnam who buy their products from traders in the “wholesale market”, Pharmacity sources its products only from authorized distributors or directly from reputable manufacturers, and has advanced systems for tracking and storing its pharmaceutical products. This gives customers the confidence that the products are authentic, properly maintained and not expired.
Pharmacity is known for its excellent customer service and well-trained staff. They recently surpassed the milestone of having 1 million customers in their loyalty program.
Pharmacity has a robust IT infrastructure, which helps enable the company’s rapid growth and data-based decision making.